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Chatwoot
Open-source customer engagement platform / Alternative to Intercom, Zendesk, Salesforce Service Cloud etc.
MITsoftware/crm
★ 23k
A customer-conversation platform that unifies website chat, email, WhatsApp, and social channels into a shared team inbox.
About the Project
Why use this?
Chatwoot helps support, sales, and customer-success teams manage conversations from multiple channels in one place. It includes shared inboxes, automation, canned responses, assignment rules, reporting, and integrations with CRMs and communication tools.
It is a strong choice for companies that want omnichannel customer support while retaining control over customer data through self-hosting.
Key Features
- Unified inbox for website chat, email, WhatsApp, and social channels
- Automation rules, canned responses, and agent assignment
- Contact timelines and conversation context
- Reports, CSAT surveys, and team performance metrics
- Self-hostable with APIs and webhooks
- Reference / Repo
- https://github.com/chatwoot/chatwoot
- Tool / Hosted
- https://www.chatwoot.com/
- Replaces / Alternative to
- Intercom, Zendesk
- Free layer
- open-source